FAQ

What kind of questions can I ask on the chat?

The chat space is there so that you can ask your questions related to our products, but also to guide and advise you according to your needs or on what you want to explore in terms of your sexuality. If you are not sure if it’s the good place to ask your question, ask it anyway and we will see if you can answer, otherwise, we will refer you to a more appropriate professional. 

For exemple:

• What products can I use to make my erection last longer?
• If I am sensitive to infection. What material should my dildo be made of? 
• I want to explore my g-spot. What should I buy first?
• I would like to explore prostate orgasm. What should I start with? 
• What kind of lube should I buy for anal sex?
• My partner sometimes has difficulty keeping an erection. He doesn't spend as much time on foreplay as I would like. Do you have any advice? 

What are your shipping fees ? 

We have a flat shipping fee of 9.99$ in Canada and in the USA. 

Is it possible to have free shipping? 

You can have free shipping if your order exceeds 89.00$. 

Will the packaging be anonymous? 

Horny Unicorn ships your product to you in discreet plain packaging to ensure your privacy is respected.

Who do we use for shipping?

Packages are sent by Canada Post & UPS.

How long will it take until I receive my order ? 

It will take us up to 2 days to process your order in our warehouse and it will take from 2 to 9 days to ship in Canada. It will take from  3 to 9 Business Days in the USA. 

What is your return policy? 

Due to the intimate nature of the products and for your health protection, we cannot accept returns or exchanges unless the product is defective or broken. If a product is found to be defective, please inform us within 10 days of receiving the product to obtain a product refund form.

How can I place an order with multiple shipping addresses?

Unfortunately, it is impossible to place a unique order with two or more different destinations. If you wish to place an order with multiple items shipped to different addresses, you must place separate orders.

What happens if I do not receive my parcel?

Contact us and we will start an inquiry with Canada Post. We will help you with the process depending on the situation.

I have a specific issue with my order, whom should I contact?

If you have an issue that demands special attention, contact us directly by email at hornyunicornshop@gmail.com or contact us on our contact page and we will get back to you as soon as possible. 

What happens if the item I ordered is out of stock?

We are working hard to keep our inventory up to date, but if, by misfortune, the item you ordered is out of stock, we will contact you and we will refund your order. 

Do you store credit card information on your servers?

No. We believe in your complete security and do not store any credit card information so that your information can never be compromised or stolen. We use 3rd party payment processing centers that utilize the highest security standards in the Canadian marketplace to give you peace of mind over your online purchases.

Do you accept phone or email orders?

No. We can only accept orders that are made through our website. If you have any problems completing your order through our website you can contact us by email and we will be pleased to help you. 

How can I track my order?

As soon as your order is sent by our shippers, you will receive a tracking number by email